THOMAS KOSMALA MUSK OTONE EDP 100ML

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

(1) Do you have original perfume for men and women?




Yes, we are one of the biggest importers and wholesalers of 100% authentic perfumes in Pakistan supplying original branded women perfumes to multiple retail stores in different cities in Pakistan. We entered the E-commerce industry with the name The Perfume Club in 2021.




(2) Do you guys suggest luxury perfumes to customers?




Yes, we do offer complimentary perfume consultation to our clients and help you select your signature perfume.




(3) What is the delivery time?




Delivery time is max 7-10 working days. Most of the orders are processed within 2 days however in some cases orders are delayed but no longer than 10 working days.




(4) How do I place an order?




Placing an order is very simple, we have designed our website in such a way that it welcomes our visitors and makes the order processing very simple. You can create and account or even check out as a guest. Also, you can place an order by calling us or leaving a message on WhatsApp at +92 332 3480769.




(5) What payment options are available?




We encourage online transfers or bank deposits however we also have an option of COD.




(6) How do I track my order?




Once the order is dispatched, the tracking number will be sent to you via WhatsApp and you can track your order.